Refund policy

90-Day Good Time Guarantee & Return Policy

We have a 90-Day Good Time Guarantee, which means you have 90 days after receiving your item to request a return.

We encourage you to open and play Cold Hand during this period. Unlike a standard return policy, your game does not need to be unopened or unused to qualify for a return. However, the game must be returned with its original components and packaging and must not be intentionally damaged or missing substantial components. You’ll also need the receipt or proof of purchase.

To start a return, contact us at elle@goodtalksocial.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Unless the item was defective, damaged upon arrival, or incorrect, return shipping costs are the responsibility of the customer.

Items sent back to us without first requesting a return will not be accepted.

The 90-Day Good Time Guarantee applies only to products purchased directly through Cold Hand at coldhandgame.com. Products purchased through a third-party retailer or marketplace are subject to that seller’s return policy.

You can always contact us with questions about a return at elle@goodtalksocial.com.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We reserve the right to refuse a return if an item has been intentionally damaged, is missing substantial components, or if we reasonably determine that the 90-Day Good Time Guarantee is being abused or used fraudulently.

Gift cards, if offered, are non-returnable.

Please contact us at elle@goodtalksocial.com if you have questions or concerns about whether your item is eligible for return.

Exchanges

If you would like to exchange an item, please contact us at elle@goodtalksocial.com. Depending on the circumstances, the fastest way to receive the item you want may be to return your original purchase and place a new order after the return has been accepted.

European Union 14-Day Cooling-Off Period

Notwithstanding the return policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by applicable law.

For returns made specifically under the EU 14-day right of withdrawal, the item must be returned in the same condition in which it was received, with its original packaging and components. You’ll also need the receipt or proof of purchase. This section does not limit any additional rights you may have under applicable consumer protection laws.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Original shipping charges and other delivery fees are non-refundable unless the return is due to an item that arrived defective, damaged, or incorrect.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at elle@goodtalksocial.com.

Abuse of the Guarantee

The 90-Day Good Time Guarantee is intended to give customers the opportunity to purchase and play Cold Hand with confidence. We reserve the right to limit or refuse returns in cases of suspected fraud, misuse, repeated excessive returns, or other abuse of this policy.

That feels much more appropriate for the official Shopify policy page. Then elsewhere on the product page/ad you can make the promise much punchier:

90-Day Good Time Guarantee
Play it. Actually give it a shot. If Cold Hand isn't for you, you have 90 days to send it back for a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elle@goodtalksocial.com.